While all transcription software performs the same function, there are a few different types of tools and services to be aware of. Web and Video Conferencing tools may also offer online meeting recording and transcription. Some Sales Enablement software like Chorus.ai and Gong.io provide call/meeting transcription as a feature within their larger platform. These recordings and transcripts can then be used to provide insights about the conversation and coach sales or customer service reps to help improve their performance. Show MoreĪnother prominent business use case for transcription software is to record and transcribe sales and customer service calls.
Businesses can also use these tools to transcribe interviews, focus groups discussion, or panel discussions.Īnother prominent business use case for transcription software is to record and transcribe sales and customer service calls. For example, individuals can use this software to transform recorded voice memos or dictation into usable text, or extract written insights from a recorded interview. These types of tools can be used for both business and personal use. The main benefit that transcription tools and services provide is the amount of time and manual effort users can save. Audio input can come from all types of recorded conversations, including interviews, video recordings with audio, voice memos, etc. Transcription software converts audio or video input into text output.
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